A key strength to our labeling machine supply is how we go about fault finding.
For LabelOn™ when there is a problem, we treat it as an opportunity ; an opportunity for us to shine and show our clients how we pull clear from any other labeling equipment solution that is on offer.
“it’s not working anymore”
Like any machine behaviour that you are trying to understand, it is important to identify the various parameters and controls that can affect the process.
These variables can then be examined in ISOLATION to see which one (or more) variables are causing the behaviour; then we work to get the behaviour we want.
A good starting point is to carefully describe the behaviour and to identify ANY “known” changes of conditions / variables from the last time you were getting the behaviour you want.
Troubleshooting the Labeling Machine
Try to think of ANY “known” changes of conditions / variables from the last time you were getting the behaviour you want; these can include:
- Changes of labels/rolls
- Changes of products
- Changes of Operators
- Change of a Touch Panel Memory
- Changes of machine location and/or a change of a Power Outlet
The next step is we then work with screen sharing and Video calls to help the client truly understand what is happening and how the variables identified and controls available can influence the machine behaviour.
Using Video calls, phone calls, Screen sharing and our unique customer client Gallery, problems are identified, solutions are found and records are updated in a very efficient process. The basic premise we try to work with is having the client involved in finding and fixing the problem; in contrast to simply applying a mysterious service measure that somehow gets things going again.
We know our equipment and make it our business to insure you know our equipment as well.